How do I get a quote?
You can always get a quote using the Order Now page.
Once you fill in the number of pages, the total cost will be shown automatically above the "Submit Order" button. You can also choose the necessary options and the total will be adjusted automatically.
Can I get a discount?
Each secondary page of the same website is offered at a 50% discount.
We are always open to discuss long-term partnership opportunities. Contact us for more details.
What is your turnaround time?
The standard turnaround time for one HTML / CSS page is 8 working hours. Each additional page associated with the same project takes 4–8 working hours, depending on the complexity and specifications of the order. We start work on the project only after all the details are crystal clear between the client and the project manager.
When posting an order you will see the approximate delivery date. Please note that it may change depending on the complexity and specifications of your order.
Also, please note: Designs utilizing JPEG, GIF, AI, PNG, non-layered PSD files generally will also take longer to deliver.
What is your schedule?
Our schedule is Monday — Friday, 06:00 — 16:00 GMT.
In case there are changes in our schedule, we will display the information on our website for our clients.
If you require time-line adjustments, we can investigate the possibility of expedited delivery and possibly weekend work.
What if I want some changes to the completed markup?
You are always welcome to send over a list of changes you want to be made. We are happy to help you with minor amendments, even if they are not included in your original project specifications. Where the updates were not originally discussed and require a great deal of effort, the changes will be quoted separately.
We are always happy to help you with updates to your project far into the future. We never neglect our clients after delivering the final markup, since it is important to us to create a close collaborative partnership with our clients.
How can I contact you?
We use the client area for discussing the projects. It has been created specifically to make the communication process more convenient for you and for us, and tracks all communications between client and XHTML MASTER so everything is totally clear as the order proceeds. This is our key communication tool, which helps to achieve perfection in the conversion process.
Can you sign our NDA?
We guarantee that information about your company and project will not become public. Please check our NDA policy here:
If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them over. We will investigate the documents and let you know whether we can sign them and proceed.
What kind of payments do you accept?
XHTML MASTER offers various methods of payment:
- Via PayPal account
- MoneyGram and Western Union
- Wire / Check payments are available upon request for returning customers.
Please let us know if you are unable to use any of the above-mentioned payment methods.
What types of source files do you accept?
The most preferred source files are layered PSD, PNG or TIFF files.
We also work with Sketch files and accept designs in AI and EPS formats.
If layered files are not available, we can also accept flattened designs in other formats like JPEG or PDF. For PDF source file please specify the exact dimensions in pixels to be used for the page. Please note that sometimes it is impossible or undesirable to use flattened files for particular elements. Projects with flattened designs usually require additional time.
The design files you send us should utilize RGB color scheme. If the design uses CMYK color scheme, we will convert it to RGB and ask for your confirmation on the result. Please note that this may take additional time and some tints may differ from the original version.
We can also use your existing markup as a source. You are welcome to provide us with the local version of the page and we will use it for re-slicing.
When in doubt, upload the files you have, and ask your questions — we will advise you from there.
What browsers do you support?
We create code according to W3C standards, and our markup is displayed correctly in all popular modern browsers.
The QA Team tests the web pages in Internet Explorer 11 and the latest versions of Firefox, Google Chrome, Safari, Edge and Opera by default for all packages.
Do you test the projects on Mac OS or Windows?
We test all projects on both Windows and Mac OS platforms.
What if the text in the design files is flattened?
Please try to provide us with layered PSD files where the text is editable. However, if that is not possible and the text is flattened, please let us know which font styles should be used, so that we can insert text placeholders.
I need compatibility with different mobile devices. Can you do that?
We sure can. You will get compatibility with iOS 9+ (iPhone, iPad), Android 5+ and Windows Phone 8.1.
What is the minimum screen resolution you test for?
We test on devices with a minimum screen resolution of 320px. If your resolution is less than 320px, please make sure to specify that when making your order.
What is responsive design?
Responsive design is a technology that allows web page elements to change their size and position according to the screen resolution. This technology is based on CSS Media Queries. Please make sure that your designs have these screen dimensions: desktops – 1024px, tablets – 768px, mobile devices – 480px or 320px.
What is responsive email template?
A responsive email template allows to adapt it's layout depending on the screen resolution of the device you use. Such technology is supported by iPhone, iPad, and Android. Other devices will display a desktop version of the template.
I want to re-slice an existing site. Can you do this for me?
If you would like a markup for an existing site to be remade, please provide us with the local HTML version of the site (html, css, images, etc.) so that we can open the page locally. Please also let us know in which browsers the page is displayed correctly or provide us with the screenshot of how the page should look.
By default, we do not include link URLs in the code. If you are interested in any additional functionality, please let us know.
Can you clean up my code or make some fixes to the existing pages?
We always prefer to do all the code from scratch. That way we can guarantee the highest quality of the final product.
Therefore, we usually will re-slice the pages. However, you are welcome to provide your code for investigation.
Why do we use table-based coding (tables) for the email templates?
We use tables for email templates to ensure maximum compatibility with as many email clients as possible, even for those email clients that do not support CSS or cannot load images. An email template marked up with tables is sure to be displayed correctly for all your customers.
What are the main restrictions for the email templates design?
Due to the limited possibilities of using CSS in email clients, here are the following design requirements:
- Please note that the text laid over the pattern background will be made as an image. The editable HTML text can be laid over the solid color backgrounds only.
- Try to avoid placing elements one over the other, e.g. the button is placed over the background image. Otherwise, such elements will be made as one image.
What is the required width of an email template?
The optimal width is from 600px to 700px.
Which fonts are better to use?
Web fonts without effects are preferable. Any other fonts will be included into images.
Can you help with the installation?
We can install the theme on your server. Please provide us with the following details:
- FTP access (host, login, password)
- HTTP link to the server folder
- phpMyAdmin access (if possible)
If the WordPress is not installed on your server, we can deal with the installation. The following details will be needed in this case:
- Host of the MySQL server
- Login and password for database
- Database name (if it exists)
If you have the WordPress already installed, we will need access to the admin panel. Please let us know beforehand if any content is already present on the site. This may affect the time required for the installation.